I want to first welcome the many new people who have signed up for this newsletter this month. Thank you for your interest. You can expect to receive Wisdom Nuggets 1-2 times a month, as well as information about upcoming tele-courses (Communicating with Compassion; How To Give Advice and Get Back Gratitude Not Attitude) and opportunities to sample them at no cost.
And to the long-time readers of this blog, thank you for your continued interest.
In FEBRUARY 2013 newsletter:
* Wisdom Nugget
* Winter Courses (including one entirely new one)
* No Cost tele-courses by friends of mine about: ebook writing; dropping debt
I was speaking with a customer service representative earlier this month, and asked some questions about one of her company’s products. She answered all my questions except one, which she didn’t know the answer to, and then apologized for not being able to be helpful. I told her that actually she had been very helpful–she answered the questions she knew, and had offered to transfer me to a supervisor for what she did not know. I told her this was very helpful–she did the best she could.
The representative told me that my response made her day. When I asked her why, she said that I had been patient with her, and that my words were kind, and that these are not common qualities nowadays.
I had a similar experience with another phone call I made this month. It was to an author whose book I read and enjoyed, and which contained some typos and errors. After telling the author how much I enjoyed the book, I inquired if another edition was being planned. I asked this because the way of compassion is not to point out errors unless there is a beneficial purpose to it. When he said that another edition was indeed being planned, I asked him if he wanted me to share with him what I had noticed. (This is the second skill of Giving Good Advice: Ask Permission or Have an Invitation. Don’t give input that may not be welcome.) Afterwards, he thanked me for my observations, and told me how rare it is these days for somebody to take the time to make such a call.
It struck me how easy it was to make a difference in people’s lives. Life has become busy, and we are often focused on our tasks. Still, simple acts of kindness, gentle words, a bit of patience, expressions of gratitude are easy to do. And the opportunities are all around us-with family, with friends and at work.
Take an opportunity today to act with kindness, and see the difference it makes, both for the other and also for yourself.
There are two tele-courses being offered in the coming weeks. Each will enhance your relationships and improve the quality of your life. Here are the courses; you can sample each one at no cost.
1. Communicating with Compassion: Have you ever looked back at how you listened and responded and wished you had handled things better? Have you ever wished you had better, more effective and more empathic skills of listening and responding?
The Communicating with Compassion tele-course-now entering its tenth year, and recently revised and updated-offers a highly useful set of tools for effective, skillful and empathic communication-at work, with friends and at home. These skills are always useful, and are especially valuable when others are expressing emotions (e.g. anger, concern, disappointment, hurt, worry, frustration, sadness, etc).
Whether you want to listen empathically and be there for somebody, or help defuse a situation, this course will give you a priceless skill-set.
You, and your colleagues and friends, are welcome to attend the first two sessions (out of 10) as my guest and see if this is right for you.
2. INDIVIDUAL WORK: As always, I am available for individual sessions, in any area of relationships, communication and personal growth.
3. Some graduates expressed an interest in the course I took last summer on how to write an ebook in 3 days. Here is the link to help you explore that:https://createasplash.infusionsoft.com/go/easyebk/advisor. If you miss this there is likely a replay line, so if this is relevant to you go ahead and register.
Ellen Violette, the teacher, offers some no-cost introductory tele-classes that actually contain quite a bit of interesting information. One of those is today (1/31), and if you miss there is a replay. If you have difficulty with making the connection, feel free to contact me.
5. Drop Debt: My friend Harvey Warren, author of Drop Debt, is giving a no-cost tele-seminar today (1/31) that would be of interest to you if you are struggling with credit card debt. I have consulted with him in the past and I know that he is a real expert in this area. Here is the link:https://www1.gotomeeting.com/register/949370168. If you miss this there is likely a replay line, so if this is relevant to you go ahead and register.
Please feel free to get back to me with any questions, or to register for any of these courses or to sample them.
Wishing you well,
Bernard Uzi Weingarten
Communicating with Compassion