Author's posts

Aug 25

When Interrupting is Effective Communication

 We have all been taught that interrupting is rude and impolite. But that is not always the case. There are times when interrupting is both appropriate and effective, provided it is done skillfully. One such situation is when people are ‘circling’, that is, repeating the same information again and again and not adding anything new. …

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Jul 25

Discounting is for Products not for People

Isn’t it great when you see a sale and that something you want has been discounted? I sure like seeing that. But in dealing with people and responding to their concerns, discounting is a mistake. I am reminded of this true story (names have been changed). I was attending a farewell party a while back …

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Jun 26

The Art Of Giving Advice – Part 2

In part two of The Art Of Giving Advice, we’ll take a look at four critical errors that are often made in the name of offering advice. Critical Advice Giving Mistake #1: Discounting “You shouldn’t feel that way” is an excellent way to shut down a conversation, cause people emotional pain and undermine relationships. Critical Advice Giving Mistake …

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May 26

The Art Of Giving Advice – Part 1

The Art Of Giving Advice involves mastering the ability to offer suggestions while avoiding the resentment that often accompanies unwelcome advice.  Below are eight keys that are essential to practice if you truly want to become a master of giving advice without getting shot. Art of Giving Advice Skill #1: “Listen First” Skilled communicators take …

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Apr 25

The Importance of Verifying in Effective Communicating

                                                                                          The Importance Of Verifying In Effective Communication is absolutely vital  Too often, rather than verifying, we jump to conclusions about what may be really going on with the other person and/or what they are communicating to us. Below I share a recent experience that illustrates this. I was making conversation with Debbie, manager of …

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Mar 21

Listening Effectively: 3 Steps to Doing It Well

Listening effectively is one of the best and most loving gifts that we can offer to another person. This is especially true when somebody is hurt or upset about something and shares it with us. All too often, in spite of our good intentions, we find ourselves responding to others in ways that are not …

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Feb 26

How To Give Advice-Listen, Empathize, Then Advise

Do you know “how to give advice”, without being on the receiving end of anger and resentment? There is often a temptation, when listening to others, to express our opinions about what they have done, what they could have done, and what they should do. Often, this stems from a genuine desire to be helpful.However, unless …

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